And they say customer service doesn't exist here

A brief, nonscientific comparison of maintenance efficiency:

Finland
"Hello apartment maintenance, our rooms seem to get quite cold at night and our shower drain is running slowly."
Time to arrival of repair man: less than one hour

USA
"Hello apartment maintenance, my toilet hose is leaking water and requires me to empty a bucket twice a day in order to prevent flooding."
Time to arrival of repair man: three weeks